Last Updated: 10/06/2026
1. About These Terms
These Terms and Conditions govern your use of the First Aid Education website, including any purchases made through our online shop, enquiries submitted through our website and any other services provided by us.
By using this website, making a booking, purchasing products or submitting information through our website, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms, you should not use this website.
2. About Us
First Aid Education (“we”, “us” or “our”) provides first aid training courses, educational resources and related products throughout the United Kingdom.
Our full company details, registered address and contact information can be found on our Contact Us page.
3. Website Use
You may access and use this website for lawful purposes only.
You must not:
- Use the website in any way that breaches applicable laws or regulations.
- Attempt to gain unauthorised access to any part of the website or associated systems.
- Upload or transmit malicious software, viruses or harmful code.
- Copy, reproduce or distribute website content without our written permission.
- Use the website in a manner that may damage, disrupt or impair its operation.
We reserve the right to suspend or terminate access to the website where we reasonably believe these Terms have been breached.
4. Course Bookings
When booking a course through our website, you agree to provide accurate and complete information.
A booking is not confirmed until payment has been received in full (unless otherwise agreed in writing) and a confirmation email has been issued.
We reserve the right to refuse, cancel or amend bookings where necessary, including but not limited to:
- Insufficient participant numbers.
- Trainer illness or unforeseen circumstances.
- Venue issues outside of our control.
- Safety or compliance concerns.
Where a course is cancelled by us, we will offer an alternative date, transfer or refund in accordance with our cancellation policy.
5. Learner Responsibilities
Learners attending our courses must:
- Arrive on time.
- Participate fully in practical and theoretical activities.
- Follow all safety instructions provided by trainers.
- Treat trainers, staff and other learners respectfully.
We reserve the right to remove any learner whose behaviour is disruptive, abusive, unsafe or inappropriate. In such circumstances, refunds may not be provided.
6. Certification
Certificates are issued subject to successful completion of the relevant course requirements and assessments where applicable.
We reserve the right to withhold certification where course requirements have not been met or where fraudulent information has been provided.
Certificates remain the property of First Aid Education until issued.
7. Online Shop Purchases
Where products are available for purchase through our website, the following terms apply.
Product Information
We make every effort to ensure product descriptions, images and pricing are accurate. However, we do not warrant that all information will always be error-free.
Product images are provided for illustration purposes only and actual products may vary slightly.
Pricing
All prices displayed on our website are shown in Pounds Sterling (£).
We reserve the right to amend prices at any time without prior notice.
Where a pricing error occurs, we reserve the right to cancel the order and provide a full refund.
Order Acceptance
Your order constitutes an offer to purchase goods from us.
A contract is only formed once we have accepted your order and issued confirmation.
We reserve the right to refuse or cancel orders where necessary.
Delivery
Delivery times are estimates only and are not guaranteed.
We are not liable for delays caused by courier services, adverse weather conditions or circumstances beyond our reasonable control.
Returns and Refunds
Consumers purchasing goods online may have rights under applicable consumer legislation.
Returns and refund requests should be submitted in accordance with our Returns Policy.
Certain products may be exempt from cancellation or return rights where permitted by law, including personalised or bespoke items.
8. Intellectual Property
All content on this website, including but not limited to:
- Text
- Graphics
- Logos
- Images
- Videos
- Downloads
- Training materials
- Course content
is owned by or licensed to First Aid Education and is protected by intellectual property laws.
No content may be copied, reproduced, distributed, modified or commercially exploited without our prior written consent.
9. Contact Forms and Enquiries
Our website may allow users to submit enquiries through contact forms.
By submitting information through our forms, you confirm that:
- The information provided is accurate.
- You have authority to provide the information.
- The enquiry is genuine and lawful.
Submission of an enquiry does not create any contractual relationship between you and First Aid Education.
We reserve the right not to respond to enquiries that are abusive, misleading, fraudulent or inappropriate.
10. Privacy and Data Protection
We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.
Information submitted through our website, booking forms and contact forms may be used for the purpose of responding to enquiries, delivering services, processing orders and complying with legal obligations.
For further information, please refer to our Privacy Policy and Cookie Policy.
11. Website Availability
We make reasonable efforts to ensure that our website remains available and accurate.
However, we do not guarantee that:
- The website will always be available.
- The website will be free from errors.
- The website will be free from viruses or harmful components.
Website content may be updated, amended or removed without notice.
12. Links to Third-Party Websites
This website may contain links to third-party websites for convenience and information.
We are not responsible for the content, availability or practices of any third-party websites and do not endorse any products or services offered by them.
13. Limitation of Liability
Nothing within these Terms excludes liability where exclusion would be unlawful.
To the fullest extent permitted by law, First Aid Education shall not be liable for:
- Indirect or consequential losses.
- Loss of profit, revenue or business opportunity.
- Loss of data.
- Website downtime or technical interruptions.
Our total liability arising from any booking, purchase or use of this website shall not exceed the amount paid by the customer for the relevant service or product.
14. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Industrial disputes
- Government restrictions
- Public health emergencies
- Power or telecommunications failures
15. Changes to These Terms
We reserve the right to amend these Terms and Conditions at any time.
Updated versions will be published on this page and will take effect immediately upon publication unless otherwise stated.
16. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us using the details provided on our Contact Us page.
