Last Updated: 26/06/2026
Introduction
First Aid Education is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, book a course, purchase products through our online shop or otherwise interact with our services.
We are committed to processing personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
Throughout this Privacy Policy, “First Aid Education”, “we”, “our” and “us” refer to the operators of this website and providers of the services available through it.
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the details provided on our Contact Us page.
Information We Collect
We may collect, store and process the following categories of personal information:
Information You Provide Directly
This may include:
- Your name
- Company or organisation name
- Email address
- Telephone number
- Billing and delivery addresses
- Course booking information
- Order details
- Enquiry details submitted through contact forms
- Information provided during correspondence with us
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Pages viewed
- Referral sources
- Dates and times of visits
This information helps us improve website performance, security and user experience.
Transaction Information
Where purchases are made through our online shop, we may collect information relating to:
- Products purchased
- Order history
- Payment status
- Delivery information
We do not store full payment card details on our systems.
How We Use Your Information
We use personal information for the following purposes:
- Responding to enquiries and requests
- Processing course bookings
- Delivering training services
- Processing online orders
- Providing customer support
- Managing learner records and certification
- Improving our website and services
- Preventing fraud and maintaining website security
- Complying with legal and regulatory obligations
- Sending service-related communications
Where you have provided consent, we may also use your information to send marketing communications about our services, promotions and updates.
You may withdraw your consent to marketing communications at any time.
Legal Basis for Processing
We process personal information under one or more of the following lawful bases:
Contractual Necessity
Where processing is required to fulfil a booking, order or service you have requested.
Legal Obligation
Where we are required to process information to comply with applicable laws and regulations.
Legitimate Interests
Where processing is necessary for the legitimate interests of our business, provided these interests do not override your rights and freedoms.
Examples include:
- Improving our services
- Maintaining records
- Website security
- Preventing fraud
- Responding to enquiries
Consent
Where required by law, we will obtain your consent before processing personal information for specific purposes such as marketing communications.
Sharing Your Information
We do not sell personal information to third parties.
However, we may share information where necessary with:
- Payment service providers
- Delivery and courier companies
- Training venues and instructors
- IT service providers
- Website hosting providers
- Professional advisers
- Regulatory authorities where required by law
All third parties are required to process personal information securely and only for legitimate business purposes.
Data Security
We take appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Whilst we take reasonable steps to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
Retention periods may vary depending on:
- Legal requirements
- Regulatory obligations
- Certification records
- Accounting requirements
- Legitimate business needs
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK data protection law, you have rights regarding your personal information.
These may include the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Restrict processing
- Object to processing
- Request transfer of your data
- Withdraw consent where processing is based on consent
Requests will be considered in accordance with applicable data protection legislation.
Marketing Communications
Where you have opted in to receive marketing communications, we may contact you regarding:
- Training courses
- Products and services
- Promotions
- Industry updates
- Company news
You may unsubscribe at any time by following the instructions contained within marketing communications or by contacting us directly.
Cookies
Our website uses cookies and similar technologies to improve functionality, analyse website usage and enhance user experience.
Cookies may be used to:
- Remember user preferences
- Improve website performance
- Analyse visitor behaviour
- Support security features
You can manage or disable cookies through your browser settings.
Further information can be found within our Cookie Policy.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites. Users should review the privacy policies of those websites separately.
Children’s Privacy
Our website is intended for business, educational and training purposes.
We do not knowingly collect personal information from children without appropriate consent or legal justification.
If you believe information relating to a child has been submitted to us in error, please contact us so appropriate action can be taken.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or website functionality.
The latest version will always be published on this page.
Contacting Us
If you have any questions regarding this Privacy Policy or wish to exercise any of your data protection rights, please contact us using the details provided on our Contact Us page.
If you are unhappy with how your information has been handled, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
